Midas Finserve Pvt Ltd is committed to prompt, fair, and transparent resolution of investor complaints and grievances in accordance with applicable regulatory guidelines.
Midas Finserve Pvt Ltd is committed to prompt, fair, and transparent resolution of investor complaints and grievances in accordance with applicable regulatory guidelines.
Name: Bharat Bhushan Khatri
Designation: Sr Manager
Email: bharatbhushan@midaswealth.co.in
Phone: +919313656176
Address: 804, 8th Floor, Indraprakash Building, 21 Barakhamba Road, New Delhi – 110001, India
Working hours: 10:30 AM To 06:30 PM
Complaints or grievances may be submitted through any of the following channels: email to the registered email address above; in person at the registered office; or any other officially communicated channel.
| Step | Action | Responsibility | Timeline |
|---|---|---|---|
| 1 | Complaint received and logged | GRO / Office Team | Day 0 |
| 2 | Written acknowledgement sent to investor | GRO | Within 3 working days |
| 3 | Investigation and resolution | GRO + concerned authority | Within 7–15 working days |
| 4 | Response communicated to investor | GRO | Within 7 working days |
| 5 | If unresolved, escalation to senior partner | Designated partner | Within 15 working days |
| 6 | Complaint closure and feedback | GRO | Upon resolution |
| Level | Contact | Mode | Timeline |
|---|---|---|---|
| Level 1 | Bharat Bhushan Khatri / bharatbhushan@midaswealth.co.in / +919313656176 | Email / Phone / In person | Acknowledgement: 3 days; Resolution: 7–15 working days |
| Level 2 | Designated partner | Email / In person | 14 working days |
| Level 3 | Concerned AMC / product provider | As per AMC policy | As per their policy |
If a complaint is not resolved satisfactorily, you may escalate it to the SEBI Complaints Redress System (SCORES) at https://scores.sebi.gov.in/, or through the SEBI-mandated Online Dispute Resolution (ODR) portal, SMART ODR, at https://smartodr.in. You may also contact the respective Asset Management Company as per its own grievance redressal mechanism.
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